Our stakeholders

Analysis of major stakeholders with whom Hansel works regularly

Stakeholder	Expectations and requirements towards Hansel	Impact on Hansel’s business	Cooperation and business strategy	Responsible party
Customer relations
Procurement units	Affordable and high-quality acquisitions in terms of contractual terms and prices. Support for the tendering of joint procurement and own procurement. Minimising risks related to purchasing and procurement. Making procurement easier for the organisation, the need for support with the development of procurement has increased.	Highly significant	Operations are based on an annual customer relations plan which specifies focus areas and major customer relationship development measures.	Account managers
Customer forum	Opportunities to influence Hansel’s operations	Important	Regular meetings	Managing Director, Director of Accounts
Customer networks of the categories	Opportunities to influence Hansel’s operations	Important	Regular meetings	Category managers
Government service providers
Cooperation forum for government service providers	Synergies in other operations	Moderate	Customer network	Director of Accounts
Senate Properties	Support through successful procurement and the development of procurement	Important	Close and regular cooperation	Account managers
Government ICT Centre Valtori	Support through successful procurement and the development of procurement	Important	Specialist services and cooperation in accordance with the government procurement strategy: tendering expertise from Hansel, ICT service concepts from Valtori	Account managers, category managers
HAUS Finnish Institute of Public Management Ltd	Cooperation on training provided to Hansel’s customers. Hansel employees as instructors in procurement services. Development and sharing of the competence of Hansel employees	Moderate	Planning of training	Supervisors, lecturers
Government group actors’ management forum	Active cooperation between government group actors	Important	Regular meetings and shared development projects	Managing Director
Finnish Government Shared Services Centre for Finance and HR (Palkeet)	Support for business through successful procurement and the development of procurement	Moderate	Cooperation projects, Handi system	Director of Finance, development unit
State Treasury	Support through successful procurement and the development of procurement	Important	Cooperation projects, job rotation	Director of Finance, Director of Digital Business
Supplier relations
Contractual suppliers	Profitable commercial activities with governmental organisations. Professional tendering procedures coupled with non-discriminatory and fair treatment. Possibilities for additional sales.	Highly significant	Preparation of an action plan, coordination of cooperation with suppliers	Category managers
Other suppliers	Desire for additional sales. Fair and non-discriminatory treatment, and verification of such treatment.	Minor	Communication on selection criteria, marketing of tendering procedures	Category managers, marketing communications
Employee relations and Board of Directors
Employees	Good employer, balance between work and leisure	Highly significant	Continuous measures for improving wellbeing at work	Managing Director, supervisors
Hansel’s Board of Directors	Well-managed and successful company	Important	Cooperation with the Board of Directors in accordance with the Limited Liability Companies Act	Managing Director, Director of Finance, employee representative
Hansel’s senior salaried employees association (Hyry)	Smooth cooperation between employees and the employer	Highly significant	Regular meetings	Managing Director
Federation of Professional and Managerial Staff YTN	An active interpreter and developer of the collective agreement on the employer side	Moderate	Employee representative’s participation in training events and active communication with the employee representative	Employee representative, HR manager
Service Sector Employers Palta	An active interpreter and developer of the collective agreement on the employer side	Moderate	Monitoring the situation and maintaining contact as necessary	Managing Director, HR manager
Corporate governance, legislation and preparedness
Ministry of Finance/owner	A well-managed, responsible and innovative company that generates savings for public administration procurement	Highly significant	Cooperation projects such as the data security executive committee VAHTI, preparation, active expressing of views on possibilities for developing and achieving savings in procurement	Director of Finance, Director of Digital Business, preparedness manager
The Association of Finnish Cities and Municipalities/owner	A well-managed, responsible and innovative company that generates savings for public administration procurement	Highly significant	Cooperation projects, active interaction	Managing Director
Ministry of Finance’s Public Governance Department, Corporate Services Policy Unit	Management responsibility and participation in cooperation projects, views of a procurement specialist	Highly significant	Cooperation projects, amendments of the Act on a Limited Liability Company Called Hansel Oy, sanctions, joint procurement coordination group	Managing Director, Head of Legal Affairs, Director of Digital Business, Chief Category Officer
Corporate governance unit of the Prime Minister’s Office	Regular financial and sustainability reporting	Important	Regular reporting, meetings of the Government Sustainability Network	Director of Finance
Ministry of Economic Affairs and Employment	Introducing a practical procurement perspective to legislative projects	Highly significant	Participation in working groups, discussion and information events	Head of Legal Affairs, Chief Category Officer
Ministry of Agriculture and Forestry	Development of public food procurement, preparedness, functionality of market	Important	Continued active cooperation	Category managers
Ministry of the Environment	A trailblazer in sustainable procurement	Moderate	Continued cooperation	Sustainability team
National Emergency Supply Agency	Taking preparedness into account	Important	Continuous cooperation, food service pool of the National Emergency Supply Agency	Head of Preparedness, category managers
Business, organisations and corporate responsibility
Industry organisations	Dialogue to develop joint procurement	Moderate	Maintenance of cooperation (regular meetings and including representatives in tendering procedures)	Category management
Non-governmental organisations	Experiences and practical examples related to their industries	Moderate	Cooperation projects	Sustainability team
Confederation of Finnish Industries EK	Dialogue and raising awareness about public procurement	Moderate	Functional cooperation	Managing Director
Federation of Finnish Enterprises	Wishes to promote the position of SMEs in Hansel’s tendering procedures in particular	Moderate	Functional cooperation	Director of Finance, Chief Category Officer
Food Market Ombudsman	Development of public food procurement, functionality of market	Moderate	Continued cooperation	Category managers
Finnish Environment Institute	Partner and specialist in procurement; customer relationship	Moderate	Continued cooperation	Sustainability team
Motiva	Exchange of information to promote sustainable procurement	Moderate	Continued cooperation	Sustainability team
Finnwatch	Partner and expert in sustainability matters, exchange of information to promote sustainable procurement	Moderate	Continued cooperation	Sustainability team
WWF	Partner and expert in sustainability matters, exchange of information to promote sustainable procurement	Moderate	Continued cooperation	Sustainability team
LOGY	Network for operators in the field of procurement, promotion of public procurement	Moderate	Public procurement team and sustainability team, Chief Category Officer, Board member	Chief Category Officer, sustainability team, Head of Development Unit
Open Knowledge Finland	Partner and specialist in the promotion of open information	Minor	Cooperation as required in matters involving the Tutkihankintoja.fi service and the availability of procurement information as open data, for example	Director of Finance, Director of Digital Business
Finnish Business & Society (FIBS)	A partner and sustainability specialist	Moderate	Participation in training, continued cooperation, Director of Finance, Board member	Director of Finance, sustainability team
Operators in the municipal sector
KL-Kuntahankinnat Oy	Important partner in accordance with the partnership agreement on the reorganisation of the company and its ownership	Business Information System: The company was closed down on 18 December 2024	Cooperation was continued in accordance with the agreement until the dissolution of the company	Managing Director
Regional joint procurement bodies	Regular communication and representation of shared interests	Moderate	Continued cooperation	Managing Director
Other stakeholders
Hankinta-Suomi	Implementation of the national procurement strategy in Hansel’s services	Important	Regular meetings	Managing Director
Procurement units in other EU member states	Closer cooperation and best practices, development ideas	Important	Continued cooperation	Managing Director
European Commission	Development of public procurement	Moderate	Working groups	Managing Director, lawyer
Publications Office of the European Union	Submission of procurement notices for publication on TED. Offering an interface to the Public Procurement Data Space (PPDS) to search for procurement data.	Moderate	Publications Office workshops (several each year, e.g. TED eSender and ESPD-EDM)	Hilma’s service manager
OECD	Development of public procurement	Moderate	Participation in networks	Managing Director
Finnish Competition and Consumer Authority	Oversight of public procurement and compliance with the Competition Act, as well as cooperation in legal matters concerning tendering	Important	Regular meetings	Head of Legal Affairs
Media	Access to information related to public procurement	Moderate	Active services: offering articles and materials	Communications manager
Aalto University School of Business	Partner and specialist in public procurement	Moderate	Research projects and participation in networks	Director of Finance
Network-based competence centre for sustainable and innovative public procurement (KEINO)	One of the important actors in the network	Closed down at the end of 2024	Cooperation	Managing Director
Government joint procurement coordination group	Development of the content of joint procurement	Important	Regular meetings	Chief Category Officer
Coordination group for data administration in the Ministry of Finance’s administrative branch (Hitko)	Exchange of information, cooperation	Moderate	Regular meetings	Director of Digital Business
Cooperation network of security authorities	Acknowledging the needs of the security authorities in Hansel’s services	Important	Regular meetings	Customer relations team